Ecommerce and Apps: Should You Consider It?

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A critical facet for any e-commerce business is a well-designed and optimized online store. Nevertheless, despite the emergence of mobile applications in modern-day digital retail, most retailers still wonder whether they need to adopt a mobile app to accompany their online stores.

Google published research showing that 56% of smartphone users were highly involved in online retail. According to Google, 58% of smartphone users check prices, monitor trends, view customer responses, and evaluate client feedback. Most smartphone users were also involved in product and review comparisons and even buying products.

Further statistics revealed that 66% of smartphone users made online purchases once a week. For most smartphone users, online purchases were made by phone as opposed to desktop devices. The prevalence of mobile apps is driven by the accelerated adoption of smartphone devices, alongside higher internet penetration rates.

Therefore, although retailers are wondering whether to uptake mobile apps to complement their digital retail efforts, it’s important to remember that users first view products on their smartphone devices before making purchases on desktop PCs. Most importantly, with the emergence of highly optimized apps, making online purchases via apps is becoming more streamlined, making mobile apps the go-to option in the e-commerce marketplace.

So, here are the top reasons you should consider e-commerce and mobile apps.

1. Loyal audiences

One of the greatest benefits of an app is the ability to build loyalty with the targeted audience. 67% of online buyers prefer apps offered by their brands and companies according to data by Adobe. These statistics clearly show the impact of digital platforms in reinforcing customer and brand relationships. But how do you encourage your targeted audience to download and install your app? Well, focus more on the user interface and user experience and offer better discounts and more attractive deals.

2. Faster buying process

Traditional brick-and-mortar stores have longer queues that point to a slow check-out process. Traditional check-out processes in brick-and-mortar stores are responsible for higher customer service costs, delayed check-out processes, and may inhibit customer retention. Luckily, the emergence of mobile apps has simplified the purchase and check-out process. Ecommerce mobile apps come with a payment gateway functionality that allows app users to purchase products and services from authorized vendors. That ultimately facilitates a faster buying and a timely check-out process.

3. Product listing

Product listing is a critical aspect of any e-commerce process. A product listing is what the customer sees when they search for a product online. For sellers, product categorization is one of the greatest benefits of e-commerce. Sellers can use categories to streamline the ordering and purchase process, allowing fewer errors in procurement and supply chain processes. One advantage of e-commerce is that customers can add products, product categories, product descriptions, images, pricing, and delivery date. Product categorization allows vendors to inform customers more about the product, allowing buyers to know what retailers have.

Product listing best practices:

The following are the tips and tricks of product listing and categorization:

  • Maintain image dimensions
  • Use a high-quality image resolution
  • Provide multiple viewing angles for your products
  • Use lipsticks when displaying or showing multiple product views
  • Consider UX-design and UI-design that facilitate a 360-degree product view.

Customizing your product listings makes them appealing and attractive, enhancing your chances of online retail success.

4. Improved marketing communication

Marketing is principally about communicating and educating prospective clients. Marketing outreach targets educating users and prospective customers about the benefits and drawbacks of products or services, including the drawbacks of competitor products. Mobile apps and eCommerce platforms act as central communication platforms, providing insight and knowledge to customer and client groups.

An e-commerce mobile application provides a communication channel for different stakeholders, including clients, prospective customers, and brands. This communication acts as an avenue for brand positioning and marketing excellence. So, complementing a mobile app with an intuitive online store helps deliver superior marking and outreach.

5. Efficiency

The intuitiveness, user-friendliness, and accessibility of mobile apps render them ideal for many customers. Today, online shoppers are leveraging mobile apps to streamline their purchase and procurement processes. And even though you might incur a substantial sum developing a solid app, be assured that it will generate incomparable value within a short period. A well-designed app with superior functionality has unmatched potential for long-term value. Apps’ overall functionality delivers superior performance, enabling businesses to be more agile and efficient in their routine business processes.

6. Reduced response time

Vendors and customers want a rapid, time-to-value service. A mobile app is smooth and streamlines the purchase process, saving time and money in routine check-out processes. The response time for mobile apps is considerably less than for web platforms or websites that retrieve data quickly. So, e-commerce stores with mobile apps are well-positioned to serve customers faster than online stores without complementary apps.

7. Personalization

E-commerce platforms and mobile apps have many opportunities for personalization. That’s because retailers can understand and use customer shopping patterns to build more personalized retail experiences. If personalization is well-planned and combined with push notifications, it can deliver superior marketing campaigns that touch the hearts of shoppers. E-commerce platforms and mobile apps provide retailers with countless opportunities for shoppers to connect with brands. Customer connection is reinforced through a solid personalization approach, providing retailers with fresh opportunities to revamp their revenues.

8. Multiple payment options

The emergence of the fourth industrial revolution has transformed the online shopping experience. The emergence of IoT, artificial intelligence, data analytics, big data, and blockchain has helped transform the digital marketplace. Nowadays, with digitally secured cryptocurrencies like Bitcoin, Ethereum, Doge, Binance, or XRP coin, you can access limitless retailers. Cryptocurrency provides shoppers with numerous payment getaways, streamlining the online shopping experiences for millions, if not billions of online customers.

9. Customer relationship management

Customer relationship management is an evolving field of marketing. Customer relationship management is concerned primarily with building lasting relationships with customers by understanding their changing needs and responding accordingly to these shifting priorities. Long ago, brands and organizations approached customer relationship management by obtaining written feedback and evaluating based on demand shifts.

However, nowadays, mobile apps have overhauled the entire CRM practice, with advances in chatbots and online communication portals that collect information and feedback at-a-go. E-commerce platforms first ushered in a new, innovative way for customers and brands to interact and share problems. Mobile apps reinforce this relationship, allowing brands to mine insightful, statistical shopping trends. Consumer insight drives better customer relationships, especially regarding customer inquiries, refunds, and payment errors.

10. Competitive positioning

The Covid-19 pandemic signaled the start of a new dawn. The announcement of the Covid-19 outbreak was accompanied by stringent social distancing measures, an effort to prevent the spread of a global virus. Unfortunately, new social distancing measures discouraged conventional physical meet-ups as shopping malls, hotels, restaurants, and public transport systems set measures to curtail physical contact.

These developments affected traditional shopping avenues and disrupted the office workplace. Businesses suffered blows due to shrinking purchases, and supply chains sustained bruises due to the collapse of the global market. Luckily, mobile apps defied the anecdotal narrative of an economic decline and beat the odds to become an alternative solution for retailers. Adopting mobile apps and e-commerce solutions provides a competitive advantage, allowing enterprises to respond to changing customer preferences.

Reach Us Today!

Therefore, as enterprises wade off this pandemic, it’s only wise to adopt with time by accelerating app adoption. For enterprises recovering from the pandemic, mobile apps offer an innovative way to ignite touches with prospective customers. There’s no doubt that mobile apps give a competitive positioning to enterprises adjusting to the post-covid digital marketplace.

Contact NS804 to optimize mobile apps and e-commerce solutions.

How To Grow Brand Awareness with An App

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Business leaders often want to find effective ways to increase brand awareness. You’re likely one of those business leaders looking at how technology can positively impact your brand. And since we live in an era with so many options, technology-wise, it may seem incredibly daunting to make the right choice. 

Now, you may be wondering if apps can help grow brand awareness. And the short answer is a resounding yes, especially if you’re thinking of mobile apps instead of desktop or web apps. However, haphazardly releasing a mobile app for your brand will likely yield negative results. Instead, it’s best to follow these handy tips to make your app development endeavors worthwhile.

1. Increase Brand Awareness With A Quality Native App

Sadly, the mobile app stores have too many cheaply done, low-effort, and redundant apps. Users will often download apps that pique their interests, try them out, and eventually delete them. And what’s worse, most of these apps won’t get downloaded again in the future.

Obviously, as someone that wants to grow brand awareness, you don’t want such an outcome. So, how do you go about developing a mobile app that will do your brand justice?

Start by creating a native app that will run smoothly on Android and iOS. And while it costs more to develop a native app versus a hybrid app, your users will appreciate the better performance your app will deliver. Another benefit of releasing a native app is it will have a native UI that corresponds with the target platform’s guidelines and specifications.

2. Focus On UI Design And Usability

Your app must have an attractive and easy-to-navigate UI, as you want it to appeal to users while not frustrating them. After all, an ugly and unintuitive UI makes it harder for users to navigate the app. And this is usually a tell-tale sign of a low-quality app, which will reflect poorly on your brand.

Then, ensure that the design language of your app is on-brand. So use color schemes, graphic design, images, fonts, logos, and patterns associated with your brand for your UI. Ultimately, you want users already familiar with your brand to ‘feel right at home’ once they run your app.

Also, you want users to quickly associate your app with your brand by having a cohesive design language. The cohesion must be so strong that when you release other apps, users will instantly make the connection by simply looking at a screenshot of your app on social media or in the app store.

3. Grow Brand Awareness And Increase Retention With Push Notifications

Push notifications are a powerful tool that every savvy brand should utilize. Users love having announcements and content delivered that’s tailor-made for them.

For example, you’ve created a food delivery app meant to serve customers of your pizza brand. But to engage these customers, you offer them discounts on pizzas they’ve bought before based on their prior purchase history. And to keep them hooked, you provide them with pizza eating and making tips and run contests at a regular cadence. 

The beauty of push notifications is that they’re relatively easy, cheap, and quick to set up. And if users know that they’ll be receiving discounts and handy tips via upcoming push notifications, they’re more likely to engage with your app and keep it installed on their smartphones.

In Conclusion

Increasing brand awareness can and should go hand-in-hand with creating quality native apps, implementing UI design with usability in mind, and using push notifications. Contact NS804 today to learn how we’ll help you develop phenomenal apps that will help grow your brand!

The 5 Features a Business Needs in App

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All businesses will need apps in the near future, whether you’re a fast-food vendor or a fast fashion store. Small businesses are already using apps to communicate to customers. Big boy brands are leveraging mobile apps for brand positioning purposes.

So, mobile apps are adopted differently by businesses depending on the scope and the size of their business operations.

The adoption of mobile phones alongside high internet penetration rates dictates new developments in smartphone usage. Already, mobile apps are ushering new frontiers in web experiences by offering chatting, browsing, and payment services.

Mobile apps are transforming legacy communication patterns by providing digital avenues for communication. A classic example is the chat apps: WhatsApp, Facebook Messenger, Instagram Direct, Line, Skype, and WeChat.

Research shows that mobile applications could generate up to $930 billion in revenues in 2023 alone. Already, shocking estimates show the power of mobile apps, reinforcing the talk of why it’s critical to get started with mobile apps. For instance, users spent over 3 trillion hours on mobile apps in 2021 alone.

The ever-changing face of mobile applications and the desirability of mobile apps to young demographics make it a target for tech-savvy enterprises. Most importantly, young developers are embracing application programming as a new frontier of mobile usability.

While apps are crucial in transforming legacy enterprises and shaping customer experiences, it’s critical to identify particular features that make apps desirable.

Important features a business needs in an app:

1. Usability

Usability is a critical consideration in any app development exercise. That means that developers must approach any mobile app development process with usability in mind. The app must be creative, simple, and easy to navigate. Most importantly, the app must focus on robustness and intuitiveness by incorporating the things people see in apps.

2. User-friendliness

Always aim for a user-friendly app design that’s simple to navigate and highly responsive. Navigation and responsiveness are the cornerstones of any successful app design work. Therefore, ensure that your business app is user-friendly and responds well to the evolving user needs.

Some tricks to make your app user-friendly include:

  • Focus on your target audience
  • Offer superior design
  • Prioritize user security
  • Optimize graphic and font size
  • Make wise use of push notification
  • Aim for intuitiveness

A user-friendly app is highly adopted and has higher retention rates.

3. Chat and call-back

Your business app must incorporate chat and call-back options. Business communication is forever changing, making mobile apps the go-to platform for business communications. Alongside emails, chatbots, and web portals, mobile apps offer a unique avenue for users, mostly clientele groups, to communicate and interact with brands.

4. Intuitive user interface

All apps must incorporate an intuitive interface, and proprietary, discretionary privacy. Users must own their information and privacy for apps to make meaningful sense to prospective users. The fact that enterprises are accelerating their app adoption efforts means that enterprises must find new ways to retain customers. One of these ways is by offering discretionary privacy solutions, including the possibility for privacy notifications in mobile apps.

5. Payment gateway

Payment gateway integration is a no-brainer for any business app. As a business owner, you are involved in the “money” business. That means that your services and products are sold or leased out to customers, making payment gateway integration altogether important. Therefore, a payment gateway is a critical feature of your business app.

NS804 – Aiming for Excellence!

Other vital tips for business apps include:

  • User experience is your ultimate objective
  • Always aim to deliver a superior typography
  • Aim for smooth edges, soft app elements, and creative color
  • The logo is the centerpiece of your brand positioning. Keep it first.
  • Remember to keep users updated. Users must not feel lost.
  • Be accommodative in scope. Let your app encompass many features and functionalities.
  • Aim for an interactive design. You can do this by testing, fixing, and testing once again.

At NS804, we guide businesses in mobile app development.

Contact NS804 to get started on your business app development journey.

 

7 Steps to Prepare for a Successful App Launch

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In 2021 alone, consumers downloaded a total of 200 billion apps. The rising trajectory of mobile app adoption reveals immense interest among consumers for new exciting apps. However, this doesn’t mean you can create an app in weeks, relax and hope for revenues. Launching an app requires an understanding of market trends and a lot of effort.

Below we go through the different phrases of successful app launch.

1. Define Goals and KPIs

After defining a market proposition and building an app that fulfills a specific need, now it’s time to launch your new product. Start by defining clear goals and key performance indicators KPIs for your application.

It’s easier to identify your app’s strengths with sufficient information about your market and buyer persona. And with specific metrics in place, you can determine if your app’s launch is a success, or you can conduct productive usability testing to eliminate any obstacles before your app gets to the end-user.

2. Prototype Testing

It’s crucial to test your app right away. It’s a great solution to have a QA engineer review your app from inception to completion and evaluate it throughout and before it’s launched. And when the prototype is ready, you should submit it to your sampled representatives for honest review and feedback about usability and functionality.

3. Build Buzz

The next step is to build a landing page and collect emails. A simple one-pager landing page with an email field is adequate. Collect emails and ask for subscriptions. It’s advisable to compile a list of early adopters and engage them before launching.

4. Make Specific Plans

After going through any possibilities, gathering relevant information, building and testing your app, now it’s time to determine the app’s launch date. Your target audience must know exactly when to expect the finished product. This step presents an excellent time to build a marketing plan that covers your distribution channels, the timeline, and the message you’ll convey.

5. Beta Release

Create a contained release to show how the actual product will act in the real world without risking the app’s performance. This research must be specific and must confirm that every functionality is intact. You can leverage these actionable insights to get closer to the launch date. These insights provide you with the meaningful feedback you need for a successful launch.

6. Select Launch Platform

You should select stores that your app will be available on based on your choice of technology or development. Go through the approval process and set the launch date. Each mobile app store has requirements, rules, and policies when publishing your app. Carefully review all the details and prepare your app for publishing by complying with the set requirements. A crucial part of this preparation involves creating a description and high-quality videos and screenshots to showcase. If you adhere to the guidelines given in each store, you will encounter no problems publishing your app right away.

7. Launch Date

Although the launch date is the most exciting part of the app development process, it should come easy with all the steps you’ve done before. Make use of all the materials you’ve used along the way and make a push through the available channels. Whether you’ve opted for PR articles or social media influencers, the goal is to make the “call-to-action” for download as visible as possible.

  • Post-Launch Tracking. After the launch date, keep tracking performance to get an idea of how the launch was and if it met your key performance indicators KPIs.
  • React on feedback. The feedback and insights you obtain from your audience are only valuable if you act on them. Try fixing bugs, testing performance updates, and implementing new functionalities that your users recommend.

Contact NS804 for mobile app development (and launching) solutions.